Citizens Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Customer service was so poor I closed my acct! Even after I told the rep that my experience with citizens had been nothing but terrible since I opened my acct he never apologized or tried to change my mind. He kept looking at his watch so I’m guessing it was close to his lunch time and he didn’t want to be bothered. He walked right over to the computerand closed the acct without a word. He made my experience even worse! Now I opened the acct over a month ago didn’t receive my card had to call to have a new card sent then waited for a pin just to be told the pin doesn’t work. Customer service told me to go to the nearest branch so they could prove my identity and instead I closed my acct! The service in the branch was worse than the service on the phone. No one seems to know what they are doing!
  By Chasity Villalobos, August 21, 2017

Photos